What is Greetio
Greetio is an omnichannel inbox for hospitality. Hotels, hostels and apartments answer guests from Telegram, Viber, WhatsApp, Facebook and Instagram in one place, with AI-assisted replies.
The product lives at desk.greetio.com. These pages describe what you can do there.
Where to start
- Sign up and go through the setup wizard: property, channels, the first answers for the assistant.
- Connect your channels — Telegram, Viber, WhatsApp, Facebook, Instagram, Threads and the chat on your own site.
- Teach the assistant. Fill the knowledge base and choose how boldly it may answer in AI autopilot.
- Work in the Inbox — the screen you spend the day in: conversations, AI drafts, statuses and assignment.
After that, as you need them:
- Guests — every guest with their stays, tags and notes;
- Calendar — rooms and reservations on one grid;
- Tasks — what the team has to do, on a board;
- Mailings — messages to many guests at once, and feedback requests after check-out;
- Rooms, rates, services and promotions — what the assistant quotes to guests;
- Analytics — how the property and the assistant perform;
- Team, notifications, integrations and the rest of the settings.